How it Works
Find answers to your questions about how to use the website and manage your FPL Northwest construction projects.
- Guides
- FAQs
To register on FPL Northwest Project Portal, you will need a valid email address, which will be your user ID. You will also need to create a valid and secure password to protect the confidentiality of your Project Portal account.
Register now
Your user ID for the FPL Northwest Project Portal is the email you used to register. You can reset your password at any time.
To access your project, login to your account and locate your project on your dashboard. If you continue to have trouble locating a project, contact your FPL Northwest Project Manager or visit an FPL Northwest Construction Office.
Information security
Yes. Whenever we ask you to send personal and confidential information over the internet, we first establish a "secure session" using encryption technology. During a secure session, our computer exchanges key information with your computer in order to create a private conversation that only your computer and FPL Northwest's server can understand.
Please review our Privacy Policy for additional details.
To update your profile information, login and navigate to your profile page. Choose the appropriate link in the Profile section to update your:
- Email address
- Password
- Name
- Phone Number
Projects and work requests
When you’re ready to start your FPL Northwest major construction project, submit a project application. FPL Northwest will send you an email to confirm that your application was received, and an FPL Northwest Project Manager will be assigned.
You will need your project or work request number to track a project within the Project Portal. If you don’t know the number, contact your FPL Northwest Project Manager or the nearest FPL Northwest Construction Office.
A project defines the construction work you want to complete with FPL Northwest. Each project can be tracked and managed using a project number. When you submit an application, your project is created.
A work request defines the specific work that needs to be completed in order to deliver the project. A project may contain one or many work requests and FPL Northwest will assign a unique number for each of them. All of the related work requests can be viewed when tracking and managing your project.
The phase of a work request defines the status of the work request and lists specific actions and requirements. There are three phases of a work request:
- Plan & Design – During this phase, you and FPL Northwest will plan the scope of the work and FPL Northwest will complete the design of their facilities.
- Pre-Construction – During this phase, you and FPL Northwest will finalize the activities needed for FPL Northwest to start working. This may include finalizing work schedules, completing necessary agreements and confirming job site readiness.
- Construction – FPL Northwest will work to complete the scope of the work request.
There are three stages of a project lifecycle within the FPL Northwest Project Portal:
- Initiation – FPL Northwest reviews your project application and engages with you as necessary to understand the details of your request. You will be able to view the status of your application in this stage.
- Development – FPL Northwest defines the specific work needed to complete your project. This stage will list the active work request(s) for your project.
- Completion – This stage will display the completed work request(s) for the project.
Dashboard
The Project Dashboard provides a summary of all of your FPL Northwest projects. There are two tabs available on the dashboard:
- Active – This tab displays your active projects and work requests.
- Completed – This tab displays your completed projects and work requests.
After you submit an application, a project will be created and automatically added to your Project Dashboard. You may also add a project to your project dashboard if you click on the ‘Add to Dashboard' hyperlink after tracking any project or work request.
- Keep in mind card colors will vary depending on the type of request you are looking at: Projects, Work Requests, Appointments, etc.
Adding a project to your dashboard provides an easy way to access and work with your projects. The dashboard organizes all of your active and completed work requests and projects in a single place, eliminating the need to search for individual work requests or projects using the track functionality.
Members
The Member section displays the name and contact details of the FPL Northwest Project Manager assigned to the project or work request. If you submitted a project application and you are logged into your account, you will also see your contact information. If you added a project or work request to your dashboard you will only view the FPL Northwest Project Manager information.
Starting a new construction project
To start a new construction project, contact your local FPL service planner. Or, navigate to the links below to see detailed district maps with engineering contact information:
How do I schedule an appointment to disconnect or reconnect my service? If I'm a licensed electrical contractor, can I do it myself?
To start a disconnect or reconnect project, contact FPL Northwest customer service at 800-225-5797.
Electrical contractors are not allowed to reconnect the electric service. This work must be performed by FPL after receipt of the electrical inspection.
Planning, design and construction
How many points of service can I have on a building and how many weatherheads are allowed at each point of service?
FPL Northwest's standard practice is to provide one single point of service per customer. However, FPL Northwest may agree to provide a second point of service if:
- The local inspecting authority approves the installation.
- All electrical and safety codes are met.
- The customer pays the additional costs.
A maximum of three weatherheads with four conductors (1,000 KCMIL conductor size maximum) in each weatherhead is allowed at every service point. For additional information, check with your local inspecting authority and FPL Northwest Project Manager.
FPL Northwest's standard practice is to provide a single voltage per customer. However, FPL Northwest may agree to provide a second voltage if:
- The local inspecting authority approves the installation.
- All electrical and safety codes are met.
- The customer pays the additional costs.
For additional information, check with your local inspecting authority and FPL Northwest Project Manager.
To receive fault current or service availability letters for your project, contact your local FPL service planner. Or, navigate to the links below to see detailed district maps with engineering contact information:
To request an upgrade or relocate your existing service, contact your local FPL service planner. Or, navigate to the links below to see detailed district maps with engineering contact information:
When there are the appropriate power lines, transformers or other equipment at the site, FPL Northwest can install temporary electric service for a fee. To request temporary service, contact your local FPL service planner. Or, navigate to the links below to see detailed district maps with engineering contact information:
Who is responsible for clearing the vegetation from the area where the electrical equipment will be located?
FPL Northwest will clear the vegetation for equipment that is being installed in a public road right-of-way. However, customers are responsible for having their property and any adjacent property cleared by a line-clearing specialist, if necessary, for the initial installation of electrical equipment. When vegetation grows near overhead power lines, it can cause power outages. Be sure to have a certified line-clearing specialist maintain the vegetation away from the electrical equipment and lines.
FPL Northwest is committed to protecting trees and our environment while providing reliable service. We’re working hard to deliver worry-free energy, now and in the future. You can help the need for pruning and clearing vegetation by selecting the Trees and Rights of Way.
The actual installation timeframe will vary, but is typically between 10 to 15 business days after FPL is notified that the site is ready for installation. Before we can begin installation, we will need verification of the following:
- The meter can and downpipe have been installed.
- The cable route is clear.
- Any applicable fees have been paid.
Please contact FPL Northwest several weeks before installing sod or sprinkler systems to minimize repairs.
An inspection is required for all new electric service installations and when FPL Northwest disconnects service for an electrical contractor to work on your electric equipment. Please check with your local inspecting authority for specific requirements and restrictions.
A FPL Northwest Project Manager must approve your site prior to FPL Northwest beginning construction. If the site is not prepared as agreed when the FPL Northwest construction crew arrives, you will be responsible for any associated costs, and it may delay your construction schedule. Be sure to inform your FPL Northwest Project Manager about any schedule changes in order to avoid additional fees and ensure your project’s success.
Easements are required when installing any electrical lines and equipment on private property. The electrical line that connects the property to FPL Northwest's electric system, however, does not require an easement. The easement must be executed and recorded prior to the start of construction.
Opening a new account
If you are requesting service at a new construction address, the information you provide will help us initiate your request. A FPL Northwest Project Manager may need to contact you to verify the type of service that you need or address other issues, such as a certificate of occupancy, deposit requirement or inspection.
Overhead to underground service conversion
To request an overhead to underground service conversion, contact your local FPL service planner. Or, navigate to the links below to see detailed district maps with engineering contact information:
Pricing and fees
Generally, if an appointment occurs during business hours, there is no cost. Appointments may be scheduled Monday to Friday between the hours of 9:00 a.m. to 2:00 p.m. CT. Available times may vary by location. Fees for appointments after business hours will vary based on the scope of your appointment.
FPL Northwest’s standard fees for installing electric service for new construction projects are based on overhead facilities. Underground facilities require additional construction and associated costs. If a customer requests underground facilities, they must pay the cost differential.