How it Works
Find answers to your questions about how to use the website and manage your FPL construction projects.
View Project Portal videos.
Login support
To register on FPL’s Project Portal, you will need a valid email address, which will be your user ID. You will also need to create a valid and secure password to protect the confidentiality of your Project Portal account. Do keep in mind this is a separate account from the one you may use on FPL.com.
Your user ID for the FPL Project Portal is the email you used to register. To reset your password, click the Reset link below. If you continue to have difficulties logging in, please contact your local service center to get assistance from a local project manager. Please be aware your login is unique to FPL Project Portal, and not FPL.com.
To access your project, login to your account and locate your project on your dashboard. If you continue to have trouble locating a project, contact your FPL Project Manager or visit an FPL Construction Office.
Information security
Yes. Whenever we ask you to send personal and confidential information over the internet, we first establish a "secure session" using encryption technology. During a secure session, our computer exchanges key information with your computer in order to create a private conversation that only your computer and FPL’s server can understand.
Please review our Privacy Policy for additional details.
To update your profile information, login and navigate to your profile page. Choose the appropriate link in the Profile section to update your:
- Email address
- Password
- Name
- Phone Number
Projects and work requests
When you’re ready to start your FPL construction project, submit a project application. FPL will send you an email to confirm that your application was received and an FPL Project Manager will be assigned to your project within two days.
You will need your project or work request number to track a project within the Project Portal. If you don’t know the number, contact your FPL Project Manager or the nearest FPL Construction Office.
A project defines the construction work you want to complete with FPL. Each project can be tracked and managed using a project number. When you submit an application, your project is created.
A work request defines the specific work that needs to be completed in order to deliver the project. A project may contain one or many work requests and FPL will assign a unique number for each of them. All of the related work requests can be viewed when tracking and managing your project.
The phase of a work request defines the status of the work request and lists specific actions and requirements. There are three phases of a work request:
- Plan & Design – During this phase, you and FPL will plan the scope of the work and FPL will complete the design of their facilities.
- Pre-Construction – During this phase, you and FPL will finalize the activities needed for FPL to start working. This may include finalizing work schedules, completing necessary agreements and confirming job site readiness.
- Construction – FPL will work to complete the scope of the work request.
There are three stages of a project lifecycle within the FPL Project Portal:
- Initiation – FPL reviews your project application and engages with you as necessary to understand the details of your request. You will be able to view the status of your application in this stage.
- Development – FPL defines the specific work needed to complete your project. This stage will list the active work request(s) for your project.
- Completion – This stage will display the completed work request(s) for the project.
Dashboard
After you submit an application, a project will be created and automatically added to your Project Dashboard. You may also add a project to your project dashboard if you click on the ‘Add to Dashboard' hyperlink after tracking any project or work request.
- Keep in mind card colors will vary depending on the type of request you are looking at: Projects, Work Requests, Appointments, etc.
Adding a project to your dashboard provides an easy way to access and work with your projects. The dashboard organizes all of your active and completed work requests and projects in a single place, eliminating the need to search for individual work requests or projects using the track functionality.
Builders
The Member section displays the name and contact details of the FPL Project Manager assigned to the project or work request. If you submitted a project application and you are logged into your account, you will also see your contact information. If you added a project or work request to your dashboard you will only view the FPL Project Manager information.
Navigate to the Project and Work Request pages and select the ‘Members’ section on the right. There you will find a link to ‘Invite Member’. You’ll need to provide the users Email, Name, and Role for the project. Keep in mind that project administrators can see documents labeled as confidential in the Documents tab.
To upload a document, navigate to the Project and Work Request pages and select the Add Document link under the Documents/Photos tab. You will need to specify the document type, if the document is confidential, and what project or work request the document relates too. All document uploads have a limit of 10MB.
During the lifecycle of your project you may have to pay a construction invoice. A copy of your invoice is available from the Documents tab on the Project and Work Request pages – you may need to select the ‘Go to Documents’ link in order to see the bill and all other documents. Once the bill is ready to be paid, you’ll receive a new bill notification on your dashboard. It can take up to 24 hours from when the invoice(s) was generated for the bill to be ready to pay.
Take note of the Bill number and reference number related to your invoice. You’ll need this to get started.
To pay a bill go to the Western Union Speed pay portal and type in your bill and reference number.
Paying the bill will consist of three steps
- Personal Information
- Payment Method
- Payment Confirmation
Once payment is submitted, it can take up to 1-2 days for a payment to process.
At this time we don’t accept credit cards as a form of payment. You will need to have bank information available to submit a payment through Speedpay or you can mail in a check to the FPL mail facility as listed on your construction invoice document.
Starting a new construction project
To start a new construction project, submit a project application. An FPL Project Manager will be assigned to your project within two business days. After submitting your application, you can track the status of your project from your project dashboard.
To learn more about the types of services and project life cycle process, view project types. You can also contact a construction office near you.
How do I schedule an appointment to disconnect or reconnect my service? If I'm a licensed electrical contractor, can I do it myself?
To request a disconnect or reconnect, submit a project application. An FPL Project Manager will be assigned within two days. After submitting your application, you can track the status of your project from your project dashboard. To learn about the project life cycle process for disconnect and reconnect jobs, view project types.
You can also contact a construction office near you.
FPL's Electric Service Standards manual (ESS) outlines the procedure for a licensed electrical contractor to perform the disconnect themselves. (Section III Service Provisions, I. Change in Service Requirements, Page 11 of 12).
Electrical contractors are not allowed to reconnect the electric service. This work must be performed by FPL after receipt of the electrical inspection.
Planning, design and construction
You can find the available voltages in the Service Provisions section of FPL’s Electric Service Standards manual (ESS). An FPL Project Manager will review your electrical plans and determine which of FPL’s standard voltages will meet your electrical service needs. Some voltages may require a fee.
How many points of service can I have on a building and how many weatherheads are allowed at each point of service?
FPL's standard practice is to provide one single point of service per customer. However, FPL may agree to provide a second point of service if:
- The local inspecting authority approves the installation.
- All electrical and safety codes are met.
- The customer pays the additional costs.
A maximum of three weatherheads with four conductors (1,000 KCMIL conductor size maximum) in each weatherhead is allowed at every service point. For additional information, check with your local inspecting authority and FPL Project Manager.
FPL's standard practice is to provide a single voltage per customer. However, FPL may agree to provide a second voltage if:
- The local inspecting authority approves the installation.
- All electrical and safety codes are met.
- The customer pays the additional costs.
For additional information, check with your local inspecting authority and FPL Project Manager.
To receive fault current or service availability letters for your project, submit a project application. An FPL Project Manager will be assigned to your project within two days. After submitting your application, you can track the status of your project from your project dashboard.
You can also contact a construction office near you.
To request an upgrade or relocate your existing service, submit a project application. An FPL project manager will be assigned within two days. You can track the status of your project from your project dashboard. To learn about the project life cycle process for service upgrades or relocations, view project types.
You can also contact a construction office near you.
When there are the appropriate power lines, transformers or other equipment at the site, FPL can install temporary electric service for a fee. To request temporary service, submit a project application for temporary power. An FPL Project Manager will be assigned within two days. You can track the status of your project from your project dashboard. To learn about the project life cycle process for temporary power, view project types.
You can also contact a construction office near you.
Who is responsible for clearing the vegetation from the area where the electrical equipment will be located?
FPL will clear the vegetation for equipment that is being installed in a public road right-of-way. However, customers are responsible for having their property and any adjacent property cleared by a line-clearing specialist, if necessary, for the initial installation of electrical equipment. When vegetation grows near overhead power lines, it can cause power outages. Be sure to have a certified line-clearing specialist maintain the vegetation away from the electrical equipment and lines.
FPL is committed to protecting trees and our environment while providing reliable service. We’re working hard to deliver worry-free energy, now and in the future. You can help the need for pruning and clearing vegetation by selecting the Right Tree and planting it in the Right Place.
The actual installation timeframe will vary, but is typically between 10 to 15 business days after FPL is notified that the site is ready for installation. Before we can begin installation, we will need verification of the following:
- The meter can and downpipe have been installed.
- The cable route is clear.
- Any applicable fees have been paid.
Please contact FPL several weeks before installing sod or sprinkler systems to minimize repairs.
An inspection is required for all new electric service installations and when FPL disconnects service for an electrical contractor to work on your electric equipment. Please check with your local inspecting authority for specific requirements and restrictions.
An FPL Project Manager must approve your site prior to FPL beginning construction. If the site is not prepared as agreed when the FPL construction crew arrives, you will be responsible for any associated costs, and it may delay your construction schedule. Be sure to inform your FPL Project Manager about any schedule changes in order to avoid additional fees and ensure your project’s success.
Easements are required when installing any electrical lines and equipment on private property. The electrical line that connects the property to FPL’s electric system, however, does not require an easement. The easement must be executed and recorded prior to the start of construction. Learn more about easements.
Opening a new account
If you are requesting service at a new construction address, the information you provide during your project application will help FPL initiate your request. An FPL Project Manager may need to contact you to verify the type of service that you need or address other issues, such as a certificate of occupancy, deposit requirement or inspection.
View frequently asked questions about deposits.
Overhead to underground service conversion
To request an overhead to underground service conversion, submit a project application. An FPL Project Manager will be assigned within two days. You can track the status of your project from your project dashboard. To learn about the project life cycle process for overhead to underground conversion, view project types.
You can also contact a construction office near you.
Pricing and fees
As a regulated utility, FPL's rates, rules and regulations are approved by the Florida Public Service Commission (FPSC). All of our fees are outlined in the approved Electric Retail Tariff.
Generally, if an appointment occurs during business hours, there is no cost. Appointments may be scheduled Monday to Friday between the hours of 9:00 a.m. to 2:00 p.m. Available times may vary by location. Fees for appointments after business hours will vary based on the scope of your appointment.
To request a disconnect or reconnect, submit a project application. An FPL project manager will be assigned within two days. You can track the status of your project from your project dashboard. To learn about the project life cycle process for disconnect and reconnect jobs, view project types.
You can also contact a construction office near you.
FPL’s standard fees for installing electric service for new construction projects are based on overhead facilities. Underground facilities require additional construction and associated costs. If a customer requests underground facilities, they must pay the cost differential.