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How it Works

Find answers to your questions about how to use the website and manage your FPL construction projects.

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Login support

How do I register on the Project Portal?

To register on FPL’s Project Portal, you will need a valid email address, which will be your user ID.  You will also need to create a valid and secure password to protect the confidentiality of your Project Portal account.

Register now

What is a valid password for my Project Portal account?

Passwords are case-sensitive and must:

  • Contain 8 to 25 characters
  • Include at least one letter and one number
  • Exclude spaces or special characters (- & / # , etc.)       

I am having trouble logging into the Project Portal. How do I reset my password?

Your user ID for the FPL Project Portal is the email you used to register. To reset your password, click the Reset Password link below. If you continue to have difficulties logging in, call 1-888-828-2509 for an FPL representative to assist.

Reset Password now

How do I locate my project?

To access your project, login to your account and locate your project on your dashboard. If you continue to have trouble locating a project, contact your FPL Project Manager or visit an FPL Construction Office.

 

Information security

Is my personal information secure?

Yes. Whenever we ask you to send personal and confidential information over the internet, we first establish a "secure session" using encryption technology. During a secure session, our computer exchanges key information with your computer in order to create a private conversation that only your computer and FPL’s server can understand.

Please review our Privacy Policy for additional details.

How is my personal information protected?

Your account will be protected by your user ID and password. After four unsuccessful login attempts, the “Lost Password/User ID” page is displayed and after more than 10 unsuccessful attempts, access to your account online will be blocked.

How do I update my profile information on the Project Portal?

To update your profile information, login and navigate to your profile page. Choose the appropriate link in the Profile section to update your:

  • Email address
  • Password
  • Name
  • Phone Number

 

Projects and work requests

How do I apply for a project?

When you’re ready to start your FPL construction project, submit a project application. FPL will send you an email to confirm that your application was received and an FPL Project Manager will be assigned to your project within two days.

Apply Online

How do I track a project or work request?

You will need your project or work request number to track a project within the Project Portal. If you don’t know the number, contact your FPL Project Manager or the nearest FPL Construction Office.

Track Now

What is the difference between a project and a work request?

A project defines the construction work you want to complete with FPL. Each project can be tracked and managed using a project number.  When you submit an application, your project is created.

A work request defines the specific work that needs to be completed in order to deliver the project.  A project may contain one or many work requests and FPL will assign a unique number for each of them.  All of the related work requests can be viewed when tracking and managing your project.

What is the “phase” of a work request?

The phase of a work request defines the status of the work request and lists specific actions and requirements. There are three phases of a work request:

  • Plan & Design – During this phase, you and FPL will plan the scope of the work and FPL will complete the design of their facilities.
  • Pre-Construction – During this phase, you and FPL will finalize the activities needed for FPL to start working. This may include finalizing work schedules, completing necessary agreements and confirming job site readiness.
  • Construction – FPL will work to complete the scope of the work request.

What is the “project lifecycle” of a project?

There are three stages of a project lifecycle within the FPL Project Portal:

  • Initiation – FPL reviews your project application and engages with you as necessary to understand the details of your request. You will be able to view the status of your application in this stage.
  • Development – FPL defines the specific work needed to complete your project. This stage will list the active work request(s) for your project.
  • Completion – This stage will display the completed work request(s) for the project.

 

Dashboard

How do I use the Project Dashboard?

The Project Dashboard provides a summary of all of your FPL projects.  There are two tabs available on the dashboard:

  • Active – This tab displays your active projects and work requests.
  • Completed – This tab displays your completed projects and work requests.     

How does a project get added to my dashboard?

After you submit an application, a project will be created and automatically added to your Project Dashboard.  You may also add a project to your project dashboard if you click on the ‘Add to Dashboard' hyperlink after tracking any project or work request.

What does it mean to add a project to my dashboard?

Adding a project to your dashboard provides an easy way to access and work with your projects. The dashboard organizes all of your active and completed work requests and projects in a single place, eliminating the need to search for individual work requests or projects using the track functionality.

 

Members

Who is listed in the “Members” section of my project or work request?

The Member section displays the name and contact details of the FPL Project Manager assigned to the project or work request. If you submitted a project application and you are logged into your account, you will also see your contact information. If you added a project or work request to your dashboard you will only view the FPL Project Manager information.

Starting a new construction project

How do I initiate a new project with FPL and how soon will I hear from you?

To start a new construction project, submit a project application.  An FPL Project Manager will be assigned to your project within two business days.  After submitting your application, you can track the status of your project from your project dashboard.

To learn more about the types of services and project life cycle process, view project types. You can also contact a construction office near you.

How do I schedule an appointment to disconnect or reconnect my service? If I'm a licensed electrical contractor, can I do it myself?

To request a disconnect or reconnect, submit a project application. An FPL Project Manager will be assigned within two days. After submitting your application, you can track the status of your project from your project dashboard. To learn about the project life cycle process for disconnect and reconnect jobs, view project types.

You can also contact a construction office near you.

FPL's Electric Service Standards manual (ESS) outlines the procedure for a licensed electrical contractor to perform the disconnect themselves. (Section III Service Provisions, I. Change in Service Requirements, Page 11 of 12).

Electrical contractors are not allowed to reconnect the electric service. This work must be performed by FPL after receipt of the electrical inspection.

What are your hours of operation?

FPL Project Managers are available Monday through Friday from 7:30 a.m. to 4:30 p.m.

 

 

Planning, design and construction

What voltages are available?

You can find the available voltages in the Service Provisions section of FPL’s Electric Service Standards manual (ESS). An FPL Project Manager will review your electrical plans and determine which of FPL’s standard voltages will meet your electrical service needs. Some voltages may require a fee.

How many points of service can I have on a building and how many weatherheads are allowed at each point of service?

FPL's standard practice is to provide one single point of service per customer. However, FPL may agree to provide a second point of service if:

  • The local inspecting authority approves the installation.
  • All electrical and safety codes are met.
  • The customer pays the additional costs.

A maximum of three weatherheads with four conductors (1,000 KCMIL conductor size maximum) in each weatherhead is allowed at every service point. For additional information, check with your local inspecting authority and FPL Project Manager.

What is FPL's policy on installing two different types of voltages in one building?

FPL's standard practice is to provide a single voltage per customer. However, FPL may agree to provide a second voltage if:

  • The local inspecting authority approves the installation.
  • All electrical and safety codes are met.
  • The customer pays the additional costs.

For additional information, check with your local inspecting authority and FPL Project Manager.

How do I get a fault current letter or service availability letter?

To receive fault current or service availability letters for your project, submit a project application. An FPL Project Manager will be assigned to your project within two days. After submitting your application, you can track the status of your project from your project dashboard.

You can also contact a construction office near you. 

How do I upgrade or relocate my existing service?

To request an upgrade or relocate your existing service, submit a project application. An FPL project manager will be assigned within two days.  You can track the status of your project from your project dashboard. To learn about the project life cycle process for service upgrades or relocations, view project types.

You can also contact a construction office near you. 

How does FPL power my construction site?

When there are the appropriate power lines, transformers or other equipment at the site, FPL can install temporary electric service for a fee. To request temporary service, submit a project application for temporary power.  An FPL Project Manager will be assigned within two days.  You can track the status of your project from your project dashboard. To learn about the project life cycle process for temporary power, view project types.

You can also contact a construction office near you. 

Who is responsible for clearing the vegetation from the area where the electrical equipment will be located?

FPL will clear the vegetation for equipment that is being installed in a public road right-of-way. However, customers are responsible for having their property and any adjacent property cleared by a line-clearing specialist, if necessary, for the initial installation of electrical equipment. When vegetation grows near overhead power lines, it can cause power outages. Be sure to have a certified line-clearing specialist maintain the vegetation away from the electrical equipment and lines.

FPL is committed to protecting trees and our environment while providing reliable service. We’re working hard to deliver worry-free energy, now and in the future. You can help the need for pruning and clearing vegetation by selecting the Right Tree and planting it in the Right Place.

When will my underground service be installed for a new home or building?

The actual installation timeframe will vary, but is typically between 10 to 15 business days after FPL is notified that the site is ready for installation. Before we can begin installation, we will need verification of the following:

  • The meter can and downpipe have been installed.
  • The cable route is clear.
  • Any applicable fees have been paid.

Please contact FPL several weeks before installing sod or sprinkler systems to minimize repairs.

When do I need the city or county to inspect the electrical work at my home or business?

An inspection is required for all new electric service installations and when FPL disconnects service for an electrical contractor to work on your electric equipment. Please check with your local inspecting authority for specific requirements and restrictions.

What happens if the site is not ready for FPL to begin construction?

An FPL Project Manager must approve your site prior to FPL beginning construction. If the site is not prepared as agreed when the FPL construction crew arrives, you will be responsible for any associated costs, and it may delay your construction schedule. Be sure to inform your FPL Project Manager about any schedule changes in order to avoid additional fees and ensure your project’s success.

When do you require an easement for your facilities?

Easements are required when installing any electrical lines and equipment on private property. The electrical line that connects the property to FPL’s electric system, however, does not require an easement. The easement must be executed and recorded prior to the start of construction. Learn more about easements.

 

 

Opening a new account

How do I open a new FPL account once my construction project is complete?

If you are requesting service at a new construction address, the information you provide during your project application will help FPL initiate your request. An FPL Project Manager may need to contact you to verify the type of service that you need or address other issues, such as a certificate of occupancy, deposit requirement or inspection.

View frequently asked questions about deposits.

 

 

Overhead to underground service conversion

How do I convert my residential service from overhead to underground?

To request an overhead to underground service conversion, submit a project application. An FPL Project Manager will be assigned within two days. You can track the status of your project from your project dashboard. To learn about the project life cycle process for overhead to underground conversion, view project types.

You can also contact a construction office near you. 

 

 

Pricing and fees

How does FPL calculate its fees?

As a regulated utility, FPL's rates, rules and regulations are approved by the Florida Public Service Commission (FPSC). All of our fees are outlined in the approved Electric Retail Tariff.

Is there a charge associated with a disconnect and reconnect appointment?

Generally, if an appointment occurs during business hours, there is no cost. Appointments may be scheduled Monday to Friday between the hours of 9:00 a.m. to 2:00 p.m. Available times may vary by location. Fees for appointments after business hours will vary based on the scope of your appointment.

To request a disconnect or reconnect, submit a project application. An FPL project manager will be assigned within two days.  You can track the status of your project from your project dashboard. To learn about the project life cycle process for disconnect and reconnect jobs, view project types.

You can also contact a construction office near you. 

Why do I have to pay to have FPL install underground facilities?

FPL’s standard fees for installing electric service for new construction projects are based on overhead facilities. Underground facilities require additional construction and associated costs.  If a customer requests underground facilities, they must pay the cost differential.